Regarding on-line orders a delivery date will be given within 24 Hours by e-mail. If you require an urgent delivery feel free to give us a call as quite often we will be able to accomadate. ( Please note we do not process orders on Sunday as we are closed so you may need to wait up to 48 Hours for a delivery reply if you order after 12.00am on Saturday ).
Deliveries are made approximately between the hours of 8am to 6pm. Unfortunately requests for an Estimated Time of Delivery are at D G Heath or the couriers discretion.
All delivery services will be made on a lorry or a van so it is assumed that the delivery address will be accessible. If there is likely to be a problem related to the Delivery address please inform us at the time of order to discuss alternative delivery options.
If your order arrives as arranged but we are unable to deliver because there's nobody home or there's inadequate help available, the goods are rejected, or the order is terminated whilst in transit (goods are in transit 24hrs before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is an £ 80.00 minimum or £ 0.75 per kg, whichever is the larger amount.
It is worth noting that goods need to be checked for any visual damage and then signed for on arrival. If you are unfortunate enough to receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem.
We will not be held responsible for any consequential losses as the result of a delivery problem, therefore we advise against booking installers until goods have been received and checked.
Standard delivery is made to the kerb side due to insurance guidelines so please arrange for adequate help to carry goods into your property.
Deliveries made outside mainland UK will incur additional delivery charges which you will be advised of before confirmation of the order.